Promoting Solar Solve’s Values and Customer Focus
I am occasionally told that website blogs should not be used to try to win sales.
Regular readers of my blogs will know that I often use them to promote Solar Solve as a caring and community-minded organisation, as well as one that puts the interests of its customers first. I try to avoid doing it with every blog I write, but most of the major topics of interest are covered more than a million times every day by the ‘sensationally hungry, theatrically creative and crisis-driven’ media pundits.
The Challenge of Finding Positive Stories
Finding positively happy and interesting things to write about once or twice a week is fairly demanding. Actually, for me, it is very demanding, verging on impossible, unless I fall back on regaling stories to readers about all of the good things that happen here at work. We have something new, exciting, or interesting happening here almost every day.
Creating Positive News Through Action
They don’t happen by chance; we make them happen. For example, every order that is dispatched has a Customer Questionnaire enclosed that we hope the person who is unpacking the order will pass on to someone to complete, or will complete themselves. As a backup, we also send one to the person who placed the order.
Customer Feedback and Appreciation
We rarely get replies containing a complaint. I doubt if we get 1 a year. We do get lots and lots of commendations, though. I have 3 here on my desk, received in the last 7 days. Two are from UK-based customers.
Positive Testimonials from Satisfied Customers
Colin C. responded to let us know that our Product, Processing, Packing, Delivery, and overall Service were all Very Good.
Colin went on to say, “Solar Solve were responsive and provided a good offer. Replacement of the broken part was seamless and without quibble – a real pleasure to work with professionals who have pride in their product and customer service! Could not fault the whole experience.” Our thanks to Colin for those kind words.
Eric F. responded to tell us that everything was Very Good. He chooses Solar Solve because, “It is difficult to find a better product in the market.” Thank you, Eric, for the very nice compliment.
Paul W., who is based in Spain (Balearic Islands), told us that the new screens they have recently installed were to replace SOLASAFE screens that had been installed over 10 years ago, and that ‘Everything was Very Good!’ Cheers, Paul, we are delighted to receive this confirmation regarding SOLASAFE’s longevity.
Team Motivation Through Positive Feedback
I am pleased to report that in today’s challenging circumstances, it is good news like this that keeps THE TEAM at SOLAR SOLVE totally committed, motivated, and happy.
John Lightfoot MBE, Solar Solve Chairman
