On two occassions during October I took the opportunity to promote the fact that THE TEAM here at Solar Solve regularly receives spectacular commendations from our delighted customers. I have a vested interest in doing so, of course but I believe that the people round the world have the right to be reassured that there are many businesses who do impress their customers.
If you missed the blogs and are interested to read some of them, please take a look here. I can assure readers that every customer commendation is absolutely genuine, with original documentation held at Solar Solve’s Headquarters in South Shields, UK.
I’m very pround to say that it’s not just customers who sing our praises. In the middle of October we were visited by an auditor who carried out Solar Solve Ltd’s annual ISO 9001 : 2015 External Audit.
Our business has held some form of Quality Assurance Certification to a BS 5750 / ISO 9001 Quality Standard since 1993 and has never received a non-conformity in all of that time. Which leads me nicely into the latest piece of good news.
Two of Solar Solve’s staff members take responsibility for the safe, effective and efficient running and operation of the company’s Quality Assurance Systems, supported by all empolyees, who are totally committed to it. They are Mark Weatherburn, the Quality Manager and Carl Johnson, Operations Manager and Internal Quality Auditor. They take their responsibilities very seriously and do a brilliant job.
Part of their report about the mid-October External Audit reads as follows, ‘At the close of the meeting the auditor commented on how impressed he was with the quality system, the setup of the business and how organised everything was, that he visited and inspected during the course of the audit.’
‘He also advised that there would be no Non Conformance’s issued and no Opportunity for Improvement’s advised upon.’
‘He also added that it is very rare that he conducts an ISO 9001 : 2015 Audit without issuing an Opportunity for Improvement.’
Over the last 28 years, we have regularly received compliments from auditors who have been impressed with what they have seen, especially the well organised documentation, cleanliness of the factory area and the commitment of the employees. This time I thought I should broadcast it.
John Lightfoot, Solar Solve Chairman